The 2026 Digital Trust Index Reveals - What’s Changing in the AI Era

The 2026 Thales Digital Trust Index is here – one of the most comprehensive global studies on how trust is evolving across customers, employees, partners, and security leaders. Based on insights from over 15,500 users across 13 countries, one thing is clear: Trust is under pressure. Add AI into the mix and it’s being stretched in entirely new ways.

Here’s what Thales research found:

• Friction at login and sign-up is killing trust (and revenue)
• Security builds confidence when it’s visible
• Only 16% of users understand how their data is used, creating skepticism
• AI adoption is rising fast, but trust isn’t keeping pace
• 77% are uneasy about AI acting on their behalf

The gap between what organizations deliver and what users expect has never been wider. Read the full report to see where trust is won – and lost – in 2026.

2026 State of Production Reliability and AI Adoption Report

For years, platform and IT engineers have been asked to do two things at once:

1. Build reliable systems that power business growth
2. Keep production running when things break.

NeuBird AI surveyed more than 1,000 SRE (site reliability engineering), DevOps and IT operations professionals to get insights on incident management which is no longer a support function operating in the background. It has become a major consumer of engineering time, a driver of team burnout and a source of direct financial exposure most organizations are significantly underestimating. The numbers are unambiguous. The majority of engineering teams spend 40% or more of their time on incident management rather than building.

This report outlines top challenges that are faced and ten key findings.