Fatigue, Leadership, and Decision Making in Crisis

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Best Practices for Travel Risk Management

Exposure to emerging threats has increasingly become an unavoidable aspect of international travel. Organizations have a responsibility to equip their employees with appropriate travel security.

Travel Risk Management (TRM) is a security practice that aims to anticipate, prevent, minimize, and react to risks facing travelers. TRM should cover all bases to ensure employee safety, from assessing risk exposure, to conducting necessary training, to implementing appropriate security measures during the journey.

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Meet the Expert

Fatigue, Leadership, and Decision Making in Crisis

Crisis management isn’t just built on backup generators, cloud platforms, and policy documents. It lives and breathes through people, often sleep deprived, under pressure, and running on rubbish vending machine coffee.

In a crisis, we expect leaders to stay calm, make fast decisions, and radiate confidence like a TED Talk speaker on their third espresso. But the truth is, crisis management is messy, emotional, and profoundly human. Subject matter expert Luke Blake explores why managing people, not just plans, is at the heart of crisis response.

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In the Know...

Global Reputational Risk Readiness Survey 2025

Willis, a WTW company, has published its reputation risk survey of 500 senior execs. The report shows growing awareness of how system failures can harm reputation amid digital transformation and tech adoption. The report outlines essential strategies like sentiment tracking, risk intelligence, impact assessments, crisis preparedness, and board-level accountability. Some Key Findings Cyber-attack is no. 1 reputation risk - 65% of respondents named cyber-attack among top risk factors ESG concerns continue to grow - 64% said environmental issues were a top reputation risk. Companies take reputation seriously - 86% said they have a formal process in place for assessing and managing reputational risks Appetite is high for the right risks - 57% said they had a high appetite for reputation risk Crisis teams are stronger - 87% say they have a formal team that trains and responds Financial impact modeling is low - 11% said they had a great deal of modeling

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Cyber Resilience: Lessons from the UK high street attacks

Insights and resources from the World Economic Forum and the University of Oxford.

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Emergency Response: How EMS leaders kept crews safe through historic snows

Historic snows in New Orleans presented unique challenges for emergency response crews.  

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Disaster Preparation Resources: Lessons from Finland

A look at Finland’s online preparedness guide. 

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Cyber Security: ENISA releases cyber stress testing handbook

Guidance to complement regulatory frameworks such as DORA and CER. 

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Supply Chain Resilience: Practical steps for embedding resilience in contracts

Outlining ways to strengthen resilience at the contracting stage. 

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Communication: AI-generated misinformation and crisis management

Strategies to combat AI-generated misinformation on corporate communications.

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Q&A: Where Do AI and Resilience Meet?

In a two-part interview, Rachael Elliott, thought leader and technology researcher, outlines how resilience professionals can navigate the integration of artificial intelligence and business continuity, along with potential ethical implications.

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Industry Pulse

The Kelly Review into Heathrow Airport Major Incident

The report provides a detailed account of the events surrounding Heathrow’s preparedness for and response to the North Hyde substation fire in March 2025. The evidence confirms that Heathrow made the right decisions in exceptionally difficult circumstances. Whilst the disruption was significant, alternative choices on the day would not have materially changed the outcome. The airport had contingency plans in place, and the report highlights that further planned investment in energy resilience will be key to reducing the impact of any similar events in the future.

The report sets out 28 recommendations, which Heathrow’s leadership team will now take forward. Business continuity and operational resilience managers will find useful information that can be applied to various scenarios.

Read the report >>

Uptime’s 7th Annual Data Center Outage Analysis 2025

Preventing outages continues to be a strategic priority for data center owners and operators. While infrastructure equipment has improved, the complexity of modern architecture and evolving external threats present new risks that operators must actively manage.

This report analyzes recent data on the causes, frequency and consequences of IT and data center outages. The 9-page executive summary is an excerpt of a more detailed 26-page report.

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