Who Owns the Space Between Your Resilience Teams?

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Meet the Expert

Who Owns the Space Between Your Resilience Teams?

Ask each resilience function how prepared your organization is, and you’ll hear several reasonable answers. Ask them how a customer order gets dispatched during a major disruption, and the conversation slows down.

Patrick Lechner argues that business continuity, cyber, IT recovery, risk, supplier management, and asset management each see only part of the operation, and keeping a service running depends on the connections between them.

He makes the case for an operational resilience lead who owns that space, then walks through six steps, from tracing an order to dispatch to exercising the fallback together, starting with one service and the people who deliver, protect, and recover it. Who owns this?

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