Jane Blanchard, in an article for Contractor, tackles the operational strain put on many industries by the growing shortage of skilled trades workers and what organizations can do to account for this shortage.
“By 2030, an estimated 2.1 million skilled trades positions could go unfilled in the US,” explains Blanchard. These are positions that are impossible to automate and essential to everyday life.
In the absence of field workers, Blanchard highlights how pressure is often put on the back-office workers, yet the same kind of investment is rarely allocated to their training or support. She emphasizes the need to not overlook the vital role of administrative staff, especially during labor shortages, as well as the importance of keeping the front line of customer service human.
Read on to learn more.
