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Managing the Unpredictable: A Crisis Communication Case Study
The first warning was an email from a regional sales rep alerting management at headquarters that a reporter from a TV station in another state had visited a customer facility where the company’s equipment [...]
Watch for Cybersecurity Threats During and After Natural Disasters
Natural disasters can cause massive damage to businesses and many people's lives. Unfortunately, some threat actors see this as a golden opportunity to invoke even more devastation. Here’s why cybercriminals target businesses during natural [...]
Disaster in Paradise: The Maui Wildfires Expose How Quickly a Crisis Can Escalate
Amid the devastation in Maui, wildfire and emergency response are being re-examined in ways that are likely to shape how disasters are approached in the future. According to CNN, Hawaii’s 400 alarm siren warning [...]
Hospital’s Cyber Attack Shows What Disruption Looks Like
Staffers at Johnson Memorial Health were just coming out of a weeks-long surge of covid-19 hospitalizations and deaths, fueled by the delta variant when it happened. At 3 a.m. ET, the hospital CEO’s phone rang [...]
Seven Ways to Bungle Your Crisis Response! (and your career if you’re in charge)
For more than 40 years, I have been teaching and pleading about ways to handle crises effectively. Given that the number of crises has remained the same during that time frame, I’m going to take [...]
Early Lessons from the Earthquakes in Turkey & Syria
Daily our hearts break as we read updates of deaths and destruction in the aftermath of the devastating earthquake that struck Turkey and Syria on February 6th. Despite reports of unbelievable survival and rescues, more [...]
Earthquake in Turkey and Syria Reminds California How to Prepare
Lots of Californians spend a good chunk of their time on the road. In your car, you should have a kit with a first aid kit, a blanket, a change of clothes, cash to buy [...]
Recalibrating Active Shooter Preparedness Plans For Today’s Threats
The evolution in risk & response: an active shooter threat is dynamic and complex. There is a clear upward trend in the number of active shooter incidents each year. The most recent FBI report for the [...]
Ukraine: Urgent Lessons for All Nations
We must not remain trapped in the old ways of thinking. A decade ago I was part of a UK Commission on 'National Security in the 21st Century', the findings of which apply today perhaps [...]
Resiliency Starts at Home
I have a long-standing New Year’s resolution but am not always successful in keeping it! Does this sound familiar? Living in San Francisco, we face the ever-present threat of a catastrophic earthquake and so acknowledge [...]